FAQS

We offer a 100% Satisfaction Guarantee

Our number 1 priority is your satisfaction. We stand by our products 100%, no matter what, no questions asked, no ifs ands or buts. If there’s a problem, we will solve it. Refund it. Exchange it. Whatever it takes. Just reach out to us at [email protected] and we’ll be happy to help.

What is your shipping policy?

Shipments for orders in America are done via UPS & USPS and the order normally arrives within 7-10 business days under normal circumstances. Tracking information is provided for all orders once the order ships out usually within 5 days.

What are your shipping costs?

The total shipping charge depends on the weight of the product and your address. This will be calculated at checkout.

I’ve ordered multiple items, but I only received one, why?

Sometimes items from the same order will be split into different packages in order to avoid additional fees and different items may be stored in our different warehouses.

You should receive any missing components of your order within timely manner. However if you don’t – please let us know and we will get right on it. You can contact our support by emailing: [email protected]

Please keep all delivery packets and receipts as we will require them for evidence of shipment.

Where can I find my tracking number?

This will be e-mailed to you once the products are shipped and also updated in your account. You can log in and check it as it will be updated once the tracking information is available.

Where is my order?

Please make sure to check your tracking number first to track where your order currently is. If the number says that you have received the order but you have not yet, it is most likely with your local postal service. Please consult them and revert back to us if there are any further issues.

The color looks different on my newly received item than what I see on the website – can I do something about this?

Computer screens display colors differently and that is one reason that you might receive slightly different colored products. We assure you the design will remain same and the products are of the same quality.

How secure is my personal information?

RedElephantBrand.com adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

Refunds & Returns

We will refund your product cost or replace it if you don’t receive your order, if it got damaged or was not as described in the product page. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

There are no refunds on shipping costs. In the unlikely event that your order hasn’t arrived within 6-8 weeks (due to lost mail, etc.) please contact us via [email protected] and we will issue a full refund or resend your order. Refunds & returns will not be processed after 30 days of you getting your product. Thanks for understanding!